About The Role

The direct management of this duty ensures that our customers receive levels of service which meet or exceed our service level agreements.
To carry out all activities without compromising health and safety, quality, welfare or the engagement of our colleagues.
To effectively manage the Service Desk and Field Service teams activities to ensure you maximise scheduling and operational success.
To be a motivated, organised individual who is proactive in finding solutions. Dynamic, customer focused, and a great communicator via all methods

Key Responsibilities

To work closely with the Operations Director, Senior Management, and Field-based teams to plan and ensure that we have sufficient resources, working the required levels of hours in the right regions, and ensure service levels are in line with targets.To schedule routes for Field Service Engineers, minimising travel times, maximising the number of visits scheduled per shift, and ensuring that our resource availability matches our customer’s expectations.
Keep informed of engineering best practice to ensure repairs and services are completed effectively and efficiently with root cause methodology. Engineering practices, Sale approaches, customer satisfaction, and on target delivery is fundamental to this role. Great cross-divisional teamwork is a necessity
To regularly review unplanned work, backlogs, and other KPI trends, using resources effectively and utilising the tools in the scheduling software to optimise performance.
To spend sufficient time with each of your team members to help build effective communication and feedback loops.
To motivate and deliver exceptional direct line management to all colleagues in your team, ensuring best working practices are followed and that software and management tools are used competently
To regularly update Field Service Teams with divisional and group comm’s effectively.
Ensure QC and H&S requirements are completed according to the business needs.
To resolve queries assigned to you in an appropriate and timely manner
Feedback issues to Operational Leadership Team for root cause analysis and take appropriate remedial action.
Produce analytical reports as and when required.
Recommend improvements in scheduling practices to promote efficiency, on-time delivery, and lower costs.
Lead the development of both our Scheduling Strategy and all field-based tasks.
Review, test and implement changes to the scheduling software, procedures and processes
To be the guardian of the scheduling delivery for all regions and engender an obsession to delight our customers

Skills and Knowledge Required

Advanced level knowledge of scheduling system and practices. You will be IT literate with a passion for technological solutions.
A numerate and analytical person, who can propose flexible alternatives and see ways around issues to achieve continuous improvement and development.
You will be very personable, with great communication skills at all levels and an ability to make the complicated simple.
You will be a great team player with an ability to prioritise and work to challenging deadlines under pressure.
You will be assertive and possess an ability to train, coach and influence others.
You will possess a can-do, will-do mind-set which will see the job done.
Knowledge of Health and Safety and its importance in the workplace.
Familiar with performance management and people development tools.
Demonstrates resilience and overcomes setbacks, using all feedback as productive and improvement opportunity.

In return for your commitment and expertise, you will get:

Base salary of £28,080.00
Access to online GP for you and your family.
We offer ILM accredited Management training in house and externally.
Pension scheme
23 days holiday allowance plus bank holidays
Save up to £1000 at Supermarkets and High Street Stores with PHS Perks.
Access to Virtual GP for you and your household
Buy and sell holiday scheme
Ongoing development and career opportunities

phs Wastekitphs Wastekit is one of the UK’s leading suppliers of balers and compactors, providing businesses with a whole service approach to reduce the cost of their waste.Part of the phs Group, phs Wastekit offers a nationwide service. As well as supplying high quality baler and compactor machines, phs Wastekit offers servicing, maintenance, and waste removal services right across the UK, as well as partnerships with recycling companies to support customers.A compactor, which reduces the volume of waste produced by a business by compacting it into space-saving bundles, decreases the cost of collecting and processing waste, which is measured by volume and number of collections.Balers, which compact recycled waste such as cardboard or plastic into bales, reduce the storage space needed for waste and can offer an additional revenue stream as the bales can be sold to recycling companies for reuse or resale.phs Wastekit offers a free Waste Saving Audit and free trial of any machine to businesses to identify the savings that could be made.www.phswastekit.co.uk

Wastekit Service Desk Manager